When was the last time you reviewed your end-of-life education materials? Do you provide your hospice patients and their families with end-of-life educational materials to refer to in between hospice visits to reinforce your hospice professional’s teaching efforts?
We’ve been in your shoes. We’ve walked your path.
We have decades of experience in the hospice industry, and we know the everyday struggle of meeting the needs of your patients while also complying with regulatory demands that continue to increase. The hospice industry is ever-changing, and the hospice concept that we all once knew and loved is now subject to increased scrutiny, reimbursement changes, and documentation requirements. This places a heavy load on all hospice professionals, from administration to front line team members. The hospice agency is under more pressure than ever before to educate the patient and family, and the CAHPS Hospice Survey Quality Initiatives are now an integral part of the everyday processes of your hospice team.
Be confident that your education materials provide the information and topics that are updated and relevant to today’s hospice standards.
If you long for the days of practicing heart-based end-of-life care, you are not alone. Many hospice providers have expressed a need for a fresh, new hands-on means of addressing common questions in a cohesive and streamlined fashion among all staff, along with need to train your staff about the new requirements.
As the regulations and expectations change, be sure that your educational materials are in alignment with the needs of the patient and family, the employees, and the agency needs. Most hospice agencies do not have extra staff to write these materials because patient care comes first. If this sounds like a familiar refrain among your staff, then perhaps the time has come to take a fresh look at your patient and family education materials.