From Heart-based Words to Meaningful Action: Transforming the Patient’s Hospice Experience Using the Nature Gave Us Butterflies Booklet

February 16, 2021

 

We’re celebrating the return of heart-based/heart-centered care - it was never completely gone, but let’s revisit the basics.


Meraki is the Greek word that, roughly translated, 
means put your soul into it.

When I first started working in hospice, we had regulations, but there was more space to care. To spend time. To reminisce and connect and develop relationships. We were definitely practicing the concept of meraki. 

Today, there is more pressure than ever to meet productivity standards, document well, and prove eligibility. We still put our souls into it, but we do so feeling more pressured and rushed.

Whether you are just starting in the hospice industry or you are an experienced hospice professional, we can't help feeling that pressure to perform, do more, be more. We don't have time to waste.

That's why it's so important to make the most of your time with the patients and their families. As we talk to our customers, the overarching theme always comes back to the stresses of the job mentioned above. 

Hospice nursing turnover rates are 19%. That means one year from now, 1 out of 5 of your nurses will no longer work with you. Industry experts say that it costs between 1-2 years for new employees to be fully productive in their role.  

The solution? Well-trained, highly engaged employees can reduce a company's turnover rate by 25-59%.

While employee education is a challenging, never-ending job, we'd like to give you a resource for training your staff to make it easier on your education coordinator and easier on your staff, too. The best part? It’s free!

Often, there is a chasm between a hospice professional's intentions to teach and actually teaching. Not because they aren’t doing their job - but because they are focused on the whole of their job - meeting everyone’s needs, all of the visits, the meds, the equipment, the caregiver issues - and it’s difficult to settle in and focus on educating the caregiver when the whole of their job is calling.

We set out to help the end-of-life professional practice heart-centered care. What does that mean? It means that we take the time to teach, support, encourage, listen, answer questions, connect, and be emotionally available. It means that you are transforming those heart-based words into action that benefits the patient and caregiver.

Then what happens? Your patient/family satisfaction rate and caregiver confidence increases. Caregiver anxiety decreases. And if your team member is trained well, she knows exactly how to deliver and highlight the important parts of end-of-life care.

That’s where Nature Gave Us Butterflies comes in. We’ve known for a long time that Nature Gave Us Butterflies, Hospice Edition is a game-changer when it comes to educating the patient and family. It is a touchstone in heart-centered care, serving as a reference that your professionals can return to over and over to reinforce their teaching between visits. 

We want our customers to get every ounce of value and meaning from this booklet - part of the end-of-life professional’s toolkit. So we developed our new training guides that will be included in every order of Nature Gave Us Butterflies, Hospice Edition. 

The training guides are designed to help your Orientation/Education/Inservice Coordinator train new and existing staff on how to use this booklet to effectively educate caregivers and reinforce their teachings. Here are some highlights of the training guide, which is yours for the asking! The training guides:

  • Highlight when to teach from the booklet: at admission, each visit, teachable moments, when the caregiver has questions, status changes, and the active dying process
  • Describe how to introduce hospice goals (which are related to the hospice quality initiatives) on the first page 
  • Explain the organization of the booklet (Part 1 addresses specific symptoms; Part 2 is a chronological timeline. Both sections are designed for findings topics easily and quickly.
  • Detail the specific symptoms and issues within the booklet
  • Describes the contents of Part 2, which includes the Caterpillar to Butterfly metamorphosis and what to expect as death nears
  • Focuses on the quality of the visit and ensuring that all needs were met by the end of each visit by providing suggestions for questions that can be asked 

Imagine the peace of mind in knowing all of your team members are maximizing the use of this teaching resource while checking in with caregivers on the quality of their visit - each visit. It’s all available to you, free for the asking!

You can request your training guides right here.

You can see Nature Gave Us Butterflies, the touchstone tool for end-of-life teaching right here.

When used as the touchstone that they were developed to be, the training guides will ensure that everyone on your team is using Nature Gave Us Butterflies consistently. Training guides are available free to those who purchase Nature Gave Us Butterflies, Hospice Edition because we want you to squeeze every ounce of value out of our resources.

You can help your team members be consistent, reinforce their teaching, and improve your CAHPS survey results and patient satisfaction by using the training guides to maximize the benefit of Nature Gave Us Butterflies. 

We’re in this with you. Let us know what you think!

 

Sources: www.builtin.com/employee-turnover-statistics

 

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